How can I track my order?
Can I change my order in case I made a mistake?
You can only change your completed order afterwards with the payment method prepayment. Please contact our support team.
How does a return work?
You have the right to cancel your order within 14 days without giving any reason. From the moment you make use of your right of withdrawal, you have 14 days to return the package. Just send us an email at firstname.lastname@example.org or give us a call.
How does the VAT-calculation work for customers from other countries?
Since this is not an easy topic, we created a document with all the information you need about it.
Download it here.
Shelf life and storage
How quickly should I use up a product?
We only ship out products with at least 2 months of shelf life with a maximum of eleven months. The exact expiration date of your product can be found on the lid of each bottle. Once opened, you should keep the products refrigerated and consume them within 6 weeks! Since the dosage of our products is usually 10 ml per day, a 250 ml bottle can be used up within 25 days.
How can I tell if my ActiNovo product is spoiled?
Clear indicators of product spoilage are mold on the surface or a foamy, fermented, firm consistency. Please note: since our products are 100% natural, a sour, bitter taste is normal and not an indication of spoilage!
Other possible but harmless product changes:
Hissing: There may be a slight fizz as soon as the bottle seal is opened. This is due to the fact that we pack the ActiNovo products with nitrogen. This is completely harmless!
Deposition on the bottom of the bottle: This is a slight settling of the lecithin, which has no negative effects. Please just shake the bottle vigorously before consumption!
Deposition on the surface: Excess lecithin may be deposited on the surface and look like a surface film. The product can continue to be consumed upon vigorous shaking.
How should I ideally store the products?
In any case, please store our products protected from light and between 6 and 25 degrees Celsius.
After opening, the products should be refrigerated. Please consume the products within 6 weeks from the date of opening. The formulations should not be heated or frozen!
What makes liposomal formulations so successful?
For practical reasons, most active ingredients are administered orally. This means that the active ingredient must first pass through the oral cavity and stomach before being absorbed in the intestine. In this way, an unprotected, non-liposomal active ingredient is often damaged and not absorbed efficiently. Liposomal formulations, on the other hand, enclose the active ingredient in a liposome, which passes through all the hurdles of the body almost undamaged and can therefore be absorbed very well. The nutrient enters the bloodstream without losses and can develop its full effect there!
What does the term bioavailability mean?
From a scientific point of view, bioavailability describes the proportion of a nutrient that is actually absorbed by the organism after ingestion and enters the bloodstream. Through the oral consumption of liposomal food supplements, the vital substance migrates via the intestine directly into the blood and is fully available to the body!
What do ActiNovo liposomal formulations taste like?
Our Pure products have a natural taste and are deliberately free of sweeteners, flavors or similar. The function of the nutrients is the absolute focus! Depending on the ingredient, it can come to a slightly sour, bitter or even salty taste! For a simplified intake, all products can be mixed in juices, smoothies or similar.
In addition, we have expanded our PURE line and added a fruity flavor to some of our products. The resulting ActiNovo PLUS line is characterized by a liposomal taste experience with the help of natural sweeteners and flavorings!
Are the ActiNovo products vegan?
All our products are vegan, 100% natural and of plant origin! They contain neither dairy products nor gluten. They consist only of sunflower-derived phospholipids, water and the respective active ingredient!
What color are the ActiNovo products?
Our products have a beige color. Depending on the active ingredient, this color may change slightly. It is possible that small dark films form on the surface and at the bottom of the bottle. These are completely harmless and limit neither their quality nor effectiveness. Just shake the bottle before intake.
Are ActiNovo products medications?
The liposomal ActiNovo formulations are natural food supplements and are often used by doctors and alternative practitioners for therapeutic use. However, it must be noted that legally, they are not medicines! Therefore, we recommend that you do not self-medicate and always consult your doctor or health care practitioner before consuming any dietary supplement.
Why are the active ingredients not dosed even higher?
The entire functional principle of liposomal formulations is based on the fact that the active ingredient is masked, i.e. made invisible, by the phospholipids. The small intestine thus sees only the phospholipids and absorbs them with the active ingredient hidden in them. However, if the ratio between active substance and phospholipids is out of balance and the proportion of active substance is too high, this again becomes visible to the small intestine and the liposomal functional principle fails.
How to take ActiNovo
How and when do I consume ActiNovo products for the greatest effect?
The liposomal ActiNovo formulations can be taken at any time of the day! Ideally, however, we recommend taking them 15 minutes apart from meals. Please do not mix our products in hot drinks, as this will destroy the liposomes and reduce their effectiveness. Likewise, you should not put our formulations into a blender. However, all our products can be mixed into a smoothie, juice or protein shake with a spoon.
How should I dose the products?
Please note the individual recommended daily dose of each product to exclude potential but rarely occurring side effects. You can find the dosage information on the label or on the respective product page in our online store. For the majority of our products we recommend a daily dose of 10 ml, which corresponds to about two teaspoons. To make dosing easy, we offer the ActiNovo shot glass with a dosage scale in our store!
Can I take different liposomal products in combination?
Yes, all our ActiNovo products can be consumed in combination with each other. For some nutrients, such as vitamin C and iron , a combined intake even makes a lot of sense! For this reason, we offer combination products of several nutrients and also have combination packages on offer on our website.
Can I experience any side effects while taking it?
No. Due to the encapsulation of the active ingredients in liposomes, the nutrients are no longer unprotected in the digestive system. Gastric side effects can, therefore, be avoided. Symptoms such as diarrhea, which can occur with very high magnesium intake, are thus excluded!
The liposomes themselves are also non-toxic and are not known to cause any side effects.
Are ActiNovo products suitable for pregnant women or nursing mothers?
Pregnancy is a special time when there is a finely regulated hormonal and nutrient balance in the body. Our liposomal dosage recommendations are designed for an average adult. Often, the daily nutrient needs of pregnant women or nursing mothers vary, so any supplement intake should be discussed with a doctor in advance!
Are ActiNovo products suitable for children?
Children differ from adults in their metabolism, growth and development. Our recommended daily dosages are based on an average adult. Since liposomal supplements are not a substitute for a balanced, healthy diet, we recommend discussing any intake with a doctor!
What makes ActiNovo products unique?
All liposomal ActiNovo formulations are natural-based, vegan, made with a natural preservative and free from unnecessary additives! In addition, all our products are filled exclusively in glass bottles and shipped sustainably!
Are there studies and other evidence of your product efficacy?
For efficacy and quality control, we regularly conduct studies on the bioavailability of our liposomal products.
Who sells ActiNovo?
ActiNovo is exclusively marketed by the Dutch PMC Labs & Distribution B.V.. PMC supplies end customers as well as wholesalers and distributors all over the world. Since ActiNovo was initially a German-Dutch idea, an ActiNovo fulfillment center is located in the beautiful Hanseatic city of Hamburg, which handles all worldwide shipping!
Who is the manufacturer of ActiNovo products?
Manufacturer of all liposomal ActiNovo products is the German PlantaCorp GmbH in Hamburg! The brand ActiNovo operates as a private brand of PlantaCorp.
How do I contact ActiNovo?
The easiest way to contact us is directly via the chat option on our website. Feel free to send us a message directly and we will get back to you as soon as possible. Alternatively, you can also reach us by e-mail (email@example.com) or contact us by phone (+49 40 22 816 816) from Monday to Friday, except holidays, from 9 a.m. to 4 p.m.
When can I expect my order to be shipped?
We usually ship all received orders within 24 hours on weekdays. Please note: your order will not be shipped on weekends! With the help of the tracking number in the order confirmation you can track your shipment at any time.
Prime and Express: from Monday to Friday, all orders received by 13:30 will be shipped the same day.
How long does the delivery take within Germany?
Standard shipping with Deutsche Post (DHL) usually takes about 2-3 business days. Orders are not processed on holidays.
Which countries does ActiNovo ship to and how long does it take?
We ship all our formulations both nationally and internationally to EU and non-EU countries!
EU-shipping: For international EU shipping, simply choose the PayPal or Prepayment option to pay via the ActiNovo account at RABO Bank in the Netherlands. This usually takes a maximum of 24 hours. Shipping costs to EU countries other than Germany are 9,90 €. However, for purchases valued above 75 €, shipping is free. Depending on the country of destination, the delivery time is 2-5 business days!
Non EU shipping: Shipping costs to non-EU countries are 24.90 €. For USA and Canada, we recommend choosing the EXPRESS shipping option. This costs only a little more (depending on the weight) and is much faster. Note that usually the destination country charges customs fees! These are not included in the price.
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