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Transform Customer Account

Many customers order through portals like Amazon or Ebay - and we highly appreciate their business. For some of these customers it might be handy, to view orders and re-order right here from the shop. Unfortunately we recognized a programm error that prevents transformed customers to view their old orders. You can only use your billing and shipping address. We are sorry for the inconvenience.

How to use the ActiNovo-Shop as an Ebay or Amazon customer:


  1. Click the symbol for the customer account in the upper right corner of the ActiNovo Shop Kundenkonto_Symbol
  2. Click Forgot your password? in the left window
  3. Enter your e-mail address that you have been using at Ebay and request a new/first password for the ActiNovo Shop. If your e-mail is not known to the system, we have received another address from Ebay. In that case please try the form below.


Amazon protects your e-mail identity by only offering an encrypted, machine-readable Amazon e-mail address. Your former Amazon orders are stored in our system using that Amazon address. To find you in our system, we need some information from you, to be able to replace the encrypted Amazon address with your real e-mail address.

Please fill out the form below. We try to get back to you within 24 hours on weekdays. There is no need to fill out every single field, but more information helps us to find you and your orders in our system.

Transform Customer Account

We are not allowed to process your request if the account is not your own, personal account.

The fields marked with * are required.