Withdrawal and Returns
Independent of the EU right of withdrawal (below), we offer different options of returning products.
Please fill out and send the form below. We get in contact with you as soon as possible to discuss details of your return or complaint.
Generally, we offer the follwing options after validating your form:
- New shipment, if the shipment to you took longer than 7 days (within EU only!): In this case we re-ship to you without need for you to send the original items back.
- New shipment in case of damage: Please send us a photo of damaged goods and the damaged parcel, so we have a chance to complain with our logistics provider. Independent of this complaint we send you a free replacement.
- Returns if not liked: If you do not like ActiNovo or if you have changed your mind, you can send us the products back. You have to cover shipment costs to one of our fullfilment centers.
- Send Return Application Form within 7 days after receiving product, product is sealed: 100 % of product value.
- Send Return Application Form within 7 days after receiving product, product opened: 70% of product value
- Send Return Application Form within 14 days after receiving product, product is sealed: 50% of product value
EU Right of Withdrawal
ActiNovo offers fresh, perishable foodstuff in the category of dietary supplements that are exempt from the EU right of withdrawal.
If you have purchased a good or service where the EU right of withdrawal applies anyway, we have a PDF-document here and a webpage here that has information about your rights as well as an optional form to exercise your right of withdrawal.