• During the holidays we do NOT work on these days: December 25th + 26th, January 1st. On all other weekdays (Mo-Fr) we are happy to process your orders.
  • We wish you a happy Christmas and a happy new year full of health and peace!

General Terms & Conditions

General terms and conditions

of PMC Labs & Distribution B.V. represented by the trademark ActiNovo

 

Article 1. Applicability

1.1. Placement of an order sets that the buyer acknowledges and accepts these terms and conditions.

1.2 Dutch law applies to the order agreement.

 

Article 2. Order confirmation

If you have placed an order via this website and entered a correct email address, you will receive an order confirmation that will always include:

a. A description of the product and the quantity of products that you have purchased

b. The total price of your order

c. Your name and the address to which the product is to be shipped

 

Article 3. Transport

The risks of transport up are with ActiNovo.com until the moment it is considered delivered by the shipment company.

 

Article 4. Delivery time

4.1 ActiNovo.com endeavours to ship within one business day of receipt of the order. Delivery time is generally 1 to 5 days, depending on the destination country.

4.2 While ActiNovo.com makes every effort to deliver your orders as quickly as possible, we depend on the delivery service. ActiNovo.com cannot be held liable for delays that may occur during delivery.

4.3 ActiNovo.com reserves the right to make partial shipments.

 

Article 5. Cancellation

5.1 You have the option of cancelling the purchase agreement with ActiNovo.com without having to provide any reason for 30 days after receipt of the product. The product must not have been opened and the label in order.

5.2 In the event that you wish to cancel the agreement in accordance with article 5.1, you must return the unopened product within 30 days of receipt. The costs of the return shipment are to be paid by you.

5.3 If you have already paid for the product, ActiNovo.com will refund the payment within 10 days of receipt of the product you have returned.

 

Article 6. Complaints / guarantees

6.1 You should submit any complaints to the ActiNovo.com service. ActiNovo.com will endeavour to resolve your complaint within 3 business days.

6.2 If ActiNovo.com believes that a complaint concerning products is justified, the buyer is entitled to request ActiNovo.com to replace the product with a similar one.

 

Article 7. Customer service

All correspondence must be directed to: ActiNovo.com, PMC Labs & Distribution B.V., Jansdam 2A, NL-3512 HB Utrecht, Phone: +31 30 3690394, e-mail: service@actinovo.com.

 

Article 8. Privacy

8.1 ActiNovo.com will process your personal, address and order information and save it in a file in order to be able to comply with the agreement with you.

8.2 This information will under no circumstances be shared with third parties without your consent.

8.3 The information may be used to send you personal offers from ActiNovo.com by email or mail. In the case of email, this will occur only if you have given your consent.

8.4 If you prefer not to receive any personal offers from ActiNovo.com, you can inform ActiNovo.com in writing (via email or letter) or indicate this on the order form.

 

Article 9. Retention of title

All items supplied to the customer remain the property of ActiNovo.com until the price for the items has been paid in full.

 

Article 10. Force majeure/special circumstances

ActiNovo.com is not obligated to comply with the delivery obligations it has assumed if prevented from doing so due to circumstances beyond its control. Examples of such circumstances might include operational disruptions, transport delays, a strike, or a failure of suppliers to deliver or to deliver in time.

 

Article 11. Reservations

ActiNovo.com cannot be held responsible for unintentional provision of incomplete or inaccurate information.

 

Article 12. Payments

12.1 If payments remain open for any reason, you are obligated to pay in full within 14 days after receiving the items.

12.2 If payments, full or partial, remain open after 14 days of receiving the items, the customer is subject to all additional costs, like interest, debt collection and court fees. 

 

Article 13. Copyright

The website design, text and images, and their selection and arrangement is copyrighted © 2016 or licensed by PMC Labs & Distribution B.V.

 

Article 14. Medical disclaimer

14.1 Prior to starting to take ActiNovo.com's nutritional supplements, you should discuss this with your GP or specialist. This is especially true in the event that you are already taking medications or are subject to medical treatment.

14.2 Despite the degree of purity of a supplement, side effects may occur. After all, each individual is unique. Just as many people have food intolerances or allergies, nutritional supplements are occasionally not well tolerated by some. ActiNovo.com therefore explicitly notes that the use of nutritional supplements is at the consumer's own risk.

14.3 The information provided on this website is not intended to replace the advice of your own GP or specialist. The information is not intended to diagnose health problems or prescribe medications.

14.4 Prior to using products purchased via this site, you should carefully read the information included on the packaging and on this website.

14.5 Nutritional supplements should not be used as a replacement for a balanced diet.

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